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Conflict Management & Negotiation Techniques
level of course unit
Master`s courseLearning outcomes of course unit
The graduate, the student:
Conflict management:
* Can distinguish between types of conflict
* Understands causes of conflicts
* Recognizes escalation of conflicts
* Can apply conflict resolution techniques
Negotiation techniques
* Knows communication models
* Knows characteristics of supportive communication
* Can give feedback
* Knows characteristics of solution-oriented negotiations
Conflict management:
* Can distinguish between types of conflict
* Understands causes of conflicts
* Recognizes escalation of conflicts
* Can apply conflict resolution techniques
Negotiation techniques
* Knows communication models
* Knows characteristics of supportive communication
* Can give feedback
* Knows characteristics of solution-oriented negotiations
prerequisites and co-requisites
not applicable
course contents
Conflict management:
* Causes of conflicts
* Methods for dealing with conflicts
Negotiation techniques:
* Solution-focused communication
* Non-violent communication
* Discussion of classic negotiation models
* Causes of conflicts
* Methods for dealing with conflicts
Negotiation techniques:
* Solution-focused communication
* Non-violent communication
* Discussion of classic negotiation models
recommended or required reading
Fisher, R., Ury W.L., Patton B.: Getting to Yes: Negotiating Agreement without Giving in. 29th Edition, Penguin Books, New York 2011
Glasl, F.: Konfliktmanagement. 7. Aufl., Stuttgart, 2004.
Patterson, K., Grenny, J., McMillan R., Switzler, A.: Crucial Confrontations: Tools for solve broken promises, violated expectations and bad behavior. McGraw-Hill, New York 2005.
Schrotta, S.: Wie wir klüger entscheiden: einfach - schnell - konfliktlösend, Styria Print, 2011
Rosenberg, M.: Gewaltfreie Kommunikation – Eine Sprache des Lebens., 12. Auflage. Junfermann Verlag, Paderborn, 2016.
Schulz von Thun, F.: Miteinander Reden, Bd. 1: Störungen und Klärungen. Reinbek 1981
Glasl, F.: Konfliktmanagement. 7. Aufl., Stuttgart, 2004.
Patterson, K., Grenny, J., McMillan R., Switzler, A.: Crucial Confrontations: Tools for solve broken promises, violated expectations and bad behavior. McGraw-Hill, New York 2005.
Schrotta, S.: Wie wir klüger entscheiden: einfach - schnell - konfliktlösend, Styria Print, 2011
Rosenberg, M.: Gewaltfreie Kommunikation – Eine Sprache des Lebens., 12. Auflage. Junfermann Verlag, Paderborn, 2016.
Schulz von Thun, F.: Miteinander Reden, Bd. 1: Störungen und Klärungen. Reinbek 1981
assessment methods and criteria
Presentation
language of instruction
Germannumber of ECTS credits allocated
3eLearning quota in percent
15course-hours-per-week (chw)
1.5planned learning activities and teaching methods
Lecture, group work, presentation and task discussion
