Facility & Real  Estate Management FT
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Fundamentals of Facility Management

level of course unit


Learning outcomes of course unit

The students are able to:
• To present the development and history of facility management in an international context and to describe different international views of facility management.
• To demonstrate the benefits of facility management and to demonstrate similarities and differences to disciplines such as Corporate Real Estate Management (CREM), real estate management and facility management.
• To describe the management approach of facility management
• To demonstrate the importance of users in facility management, to define user and customer satisfaction and to name various survey methods.
• To define sustainability and describe sustainability aspects influenced by facility management
• To explain exemplary processes and models in facility management
• To identify essential standards in facility management and to explain their areas of application
• To explain definitions of quality and to present requirements and tasks of quality management systems.
• To describe a real estate benchmarking process and identify possible sources of error

prerequisites and co-requisites


course contents

History of Facility Management in different countries
• Definitions and meanings of Facility Management in an international context as well as similarities and differences to other disciplines
• Models, processes and tasks in facility management
• Terms like service level agreement, key performance indicator, facility management agreement, service
• Normative framework in facility management
• Definitions and measurement of customer and user satisfaction
• Definition of quality and structure of a quality management system
• The process of real estate benchmarking
• Definition of sustainability and presentation of sustainability in facility management

recommended or required reading

• Krimmling, J., 2013. Facility Management. Strukturen und methodische Instrumente. 4th updated edition. Stuttgart: Fraunhofer IRB Verlag.
• Gondring, H. and T. Wagner, 2018. Facility Management: Handbuch für Studium und Praxis. 3rd completely revised edition. Munich: Vahlen
• Nävy, J. and M. Schröter, 2013. Facility Services - Die operative Ebene des Facility Managements. Berlin: Springer Vieweg.

assessment methods and criteria

Written exam

language of instruction


number of ECTS credits allocated


course-hours-per-week (chw)


planned learning activities and teaching methods

Blended Learning

semester/trimester when the course unit is delivered


name of lecturer(s)

Director of Studies

year of study


recommended optional program components


course unit code


type of course unit

integrated lecture

mode of delivery


work placement(s)