Fundamentals of Facility Management
level of course unit
Learning outcomes of course unit
The students are able to:
• To present the development and history of facility management in an international context and to describe different international views of facility management.
• To demonstrate the benefits of facility management and to demonstrate similarities and differences to disciplines such as Corporate Real Estate Management (CREM), real estate management and facility management.
• To describe the management approach of facility management
• To demonstrate the importance of users in facility management, to define user and customer satisfaction and to name various survey methods.
• To define sustainability and describe sustainability aspects influenced by facility management
• To explain exemplary processes and models in facility management
• To identify essential standards in facility management and to explain their areas of application
• To explain definitions of quality and to present requirements and tasks of quality management systems.
• To describe a real estate benchmarking process and identify possible sources of error
prerequisites and co-requisites
History of Facility Management in different countries
• Definitions and meanings of Facility Management in an international context as well as similarities and differences to other disciplines
• Models, processes and tasks in facility management
• Terms like service level agreement, key performance indicator, facility management agreement, service
• Normative framework in facility management
• Definitions and measurement of customer and user satisfaction
• Definition of quality and structure of a quality management system
• The process of real estate benchmarking
• Definition of sustainability and presentation of sustainability in facility management
recommended or required reading
• Krimmling, J., 2013. Facility Management. Strukturen und methodische Instrumente. 4th updated edition. Stuttgart: Fraunhofer IRB Verlag.
• Gondring, H. and T. Wagner, 2018. Facility Management: Handbuch für Studium und Praxis. 3rd completely revised edition. Munich: Vahlen
• Nävy, J. and M. Schröter, 2013. Facility Services - Die operative Ebene des Facility Managements. Berlin: Springer Vieweg.
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