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Compendium of Facility Management
level of course unit
Introduction and consolidationLearning outcomes of course unit
The students are able to:
• define terms in the complex themes of facility management and explain them with technical vocabulary
• recognize and understand interrelationships in facility management
• describe different views, processes and models in facility management and various facility services
• formulate and compare service level agreements/tenders for various facility services
• name requirements for implementing operator responsibility and legal requirements in FM
• define terms in the complex themes of facility management and explain them with technical vocabulary
• recognize and understand interrelationships in facility management
• describe different views, processes and models in facility management and various facility services
• formulate and compare service level agreements/tenders for various facility services
• name requirements for implementing operator responsibility and legal requirements in FM
prerequisites and co-requisites
none
course contents
Facility Management
• Definitions and international perspectives
• Processes and quality management
• User/customer satisfaction
• Benchmarking
• Computer-aided facility management
Basics of legal relationships in facility management (rights and standards)
• Tendering of services
• Specifications: Service Level Agreements and Key Performance Indicators
• Operator responsibility and building operation
Technical building management
• Comfort criteria
• Maintenance strategies
• Energy management/ contracting
• Heating, ventilation, air conditioning, transport, electrical and sanitary engineering
Infrastructural building management
• Cleaning management
• Relocation management incl. space management
• Definitions and international perspectives
• Processes and quality management
• User/customer satisfaction
• Benchmarking
• Computer-aided facility management
Basics of legal relationships in facility management (rights and standards)
• Tendering of services
• Specifications: Service Level Agreements and Key Performance Indicators
• Operator responsibility and building operation
Technical building management
• Comfort criteria
• Maintenance strategies
• Energy management/ contracting
• Heating, ventilation, air conditioning, transport, electrical and sanitary engineering
Infrastructural building management
• Cleaning management
• Relocation management incl. space management
recommended or required reading
• Gondring, H., and T. Wagner, 2018. Facility Management: Handbuch für Studium und Praxis. 3rd completely revised edition. Munich: Vahlen
• Nävy, J. and M. Schröter, 2013. Facility Services - Die operative Ebene des Facility Managements. Berlin: Springer Vieweg
• Kaiser, C., Nusser, J., and f. Schrammel, 2018. Praxishandbuch Facility Management. Wiesbaden: Springer Vieweg
• Daniels, K., 2003. Advanced Building Systems: A Technical Guide for Architects and Engineers. Basle: Birkhäuser
• Schröder, W., 2010. Ganzheitliches Instandhaltungsmanagement: Aufbau, Ausgestaltung und Bewertung. Wiesba-den: Gabler
• Nävy, J. and M. Schröter, 2013. Facility Services - Die operative Ebene des Facility Managements. Berlin: Springer Vieweg
• Kaiser, C., Nusser, J., and f. Schrammel, 2018. Praxishandbuch Facility Management. Wiesbaden: Springer Vieweg
• Daniels, K., 2003. Advanced Building Systems: A Technical Guide for Architects and Engineers. Basle: Birkhäuser
• Schröder, W., 2010. Ganzheitliches Instandhaltungsmanagement: Aufbau, Ausgestaltung und Bewertung. Wiesba-den: Gabler
assessment methods and criteria
Written exam
language of instruction
Germannumber of ECTS credits allocated
5eLearning quota in percent
30course-hours-per-week (chw)
2.5planned learning activities and teaching methods
Blended Learning
