Marketing & Communication Management PT
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Team- & Conflict Management

level of course unit


Learning outcomes of course unit

The students know and understand the different aspects of group work and are able to identify conflict potentials and situations. They are able to apply different tech-niques of group leadership and have trained convincing conflict management skills.

prerequisites and co-requisites

Modul MGT

course contents

The students acquire a background knowledge for the assessment of social situa-tions, which should help them in their daily work to gain a greater communicative room for maneuver. The thematic framework includes:
• Fundamentals of interpersonal communication
• Special features of teamwork
• Conflicts as social situations
• Ability to deal with conflict
• Employee leadership in conflicts

recommended or required reading

• Schulz von Thun, F. (2004). Miteinander reden (Band 1 – 3), rororo
• Scheelen F. M. (2014). Menschenkenntnis auf einen Blick. Sich selbst und andere besser verstehen. mvg Verlag.
• Bender S. (2015). Teamentwicklung: Der effektive Weg zum "Wir". C.H.Beck.
• Glasl F. (2017). Konfliktmanagement: Ein Handbuch für Führungskräfte, Beraterinnen und Berater. Freies Geistesleben.

assessment methods and criteria

Project work and presentation

language of instruction


number of ECTS credits allocated


eLearning quota in percent


course-hours-per-week (chw)


planned learning activities and teaching methods

Integrated course, group work, case studies, discussions, e-learning

semester/trimester when the course unit is delivered


name of lecturer(s)

English version will be available soon

recommended optional program components


course unit code


type of course unit

integrated lecture

mode of delivery


work placement(s)