ERP Systems & Business Process Management PT
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Lean Quality Management (E)

level of course unit


Learning outcomes of course unit

The graduate, the student: Quality management in general:
* Knows the benefits of quality management
* Knows important parameters for the evaluation of QM systems
* Knows the difference between quality planning and quality control
* Knows the importance of responsibility at company level
* Knows the organizational anchoring of QM in the company
* Knows the importance of leadership with regard to quality management
* Knows processes of quality management (Deming-Cycle, etc.)
* Understands the measures that are necessary in the absence of quality

Lean Quality:
* Understands the zero defect philosophy
* Can determine quality costs (cost of poor quality)
* Understands the importance of employees in quality management
* Is familiar with organizational forms of operational quality management (end-of-line inspection, quality circle, etc.)
* Is familiar with defect prevention systems (Poka Yoke, etc.)
* Can conduct Poka-Yoke workshops
* Can explain the relationship between quality and lead time
* Can explain the effects of quality measures on inventory

prerequisites and co-requisites

not specified

course contents

* The terms quality, quality assurance and quality management
* Types and dimensions of quality
* Conflict and the magic triangle of value-added systems
* Reasons for quality management systems and their benefits
* Historical development of quality management
* Quality costs
* Overview of methods, techniques, tools for implementing and anchoring QM

recommended or required reading

Deming E.W; Out of the Crisis; Cambridge; 2000
Shingo Sh.; Zero Quality Control: Source Inspection and the Poka-yoke System; 1989
Takeda H.; QIP – Qualität im Prozess, Leitfaden zur Qualitätssteigerung in der Produktion; München, 2009

assessment methods and criteria

Oral examination

language of instruction


number of ECTS credits allocated


eLearning quota in percent


course-hours-per-week (chw)


planned learning activities and teaching methods

Lecture, group work, simulation example in the LEAN Lab, presentation and discussion of tasks

semester/trimester when the course unit is delivered


name of lecturer(s)

Prof. Dr.-Ing. Ralph Kriechbaum

year of study


recommended optional program components

not applicable

course unit code


type of course unit

integrated lecture

mode of delivery


work placement(s)

not applicable