ERP Systems & Business Process Management PT
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Change Management

level of course unit


Learning outcomes of course unit

The graduate, the student:
* Knows the importance of change management for improving processes and for the introduction of ERP systems
* Knows the most important approaches, models and terms
* Understands the individual and social aspects of change and knows the main causes of resistance and conflicts
* Knows process models or methods, techniques and tools for change management
* Can integrate the topic of change management in change projects and can apply process models or methods, techniques and tools to specific practical cases

prerequisites and co-requisites

not applicable

course contents

* Importance of change management
* Individual and social aspects of change
* Resistance, conflict and crisis
* Basic approaches to change management
* Types of change
* Models of change (e.g. Lewin, GE-CAP, etc.)
* (Project) management of change: Generic phase model and integration in projects
* Techniques and tools of change (e.g. target circle, change stretch, WIIFM, Empathy Map, etc.)

recommended or required reading

Doppler K., Lauterburg Ch.; Change Management: Den Unternehmenswandel gestalten; Campus, 13. Auflage, 2014
Berner W.; Change!: 15 Fallstudien zu Sanierung, Turnaround, Prozessoptimierung, Reorganisation und Kulturveränderung, Schäfer Poschl, 2. Auflage, 2015
Kotter J:P:; Leading Change; Harvard; 2012

assessment methods and criteria

Examination and presentation

language of instruction


number of ECTS credits allocated


eLearning quota in percent


course-hours-per-week (chw)


planned learning activities and teaching methods

Lecture, individual work, group work, presentation and discussion of tasks

semester/trimester when the course unit is delivered


name of lecturer(s)

Dipl.-Ing. Kurt Esterhammer

year of study

1.year of studies

recommended optional program components

not applicable

course unit code


type of course unit

integrated lecture

mode of delivery


work placement(s)

not applicable